Effective Date: Jan 1st, 2026
Important Notice Regarding Text Messaging Data
Resilient Training Co ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you purchase a coaching program
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and coaching requests
- Check-in details and coaching preferences
- Progress history and feedback
2. How We Use Your Information
- Providing and improving our coaching services
- Processing transactions and payments
- Communicating with you about your coaching program, check-ins, and updates
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our coaching services, including check-in reminders, coaching updates, and customer support.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency varies based on your coaching program and interactions
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply "HELP" for assistance or contact us at [email protected]
- Support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, scheduling)
- SMS aggregators and providers solely for delivering messages you've consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers:
- In case of mergers, acquisitions, or sale of assets — your data remains protected
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Breach notification protocols in accordance with applicable laws
6. Cookies & Tracking Technologies
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and user experience
You may control cookies through your browser settings.
7. Your Rights & Choices
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking "unsubscribe"
- Opt-out of SMS messages by replying "STOP"
- Withdraw consent at any time for future communications
8. Third-Party Links
This policy applies only to information collected by Resilient Training Co at resilienttrainingco.com. We are not responsible for third-party websites.
9. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted with the revised effective date.
10. Contact Us
By using our website and services, you consent to this Privacy Policy.